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Friday, July 23, 2010
Bangor Photo - Worst.Service.Ever (A Classic Thing of the Moment Repost for a friend who will kill me if he/she does not remain anonymous)
You Gentle Viewers are so lucky. You either live in a town that has a photo shop, or you don't, in which case, you send out. Easy.
We Brownie/Holga toting photographers in Bangor have one other option known as Bangor Photo. In case you don't recognize, the above tube, it is currently holding 2 length of negatives which were developed but were unable to be printed because even though they haughtily claim to print 120 film for EVERYONE in 6x4.5 or 6x6 they are unable to do it in 6x7 which, although there are millions of Holgas users and thousands of Kodak Brownie users, has never quite made it to Bangor, Maine. But the inability to print film that they develop isn't a problem.
So when I asked what people do who need 120 Film developed AND printed I was told 3 times to send it to 'Portland', when I foolishly asked 'Where?' They said louder 'PORTLAND', would you like their CARD?' and they handed me the card of a photo shop in Portland that did not have Portland in it's name
I'm certain it was years of dealing with snobby little photo shop employees who dislike when you enter the shop and need assistance because it cuts into their time talking to each other that made someone think "There has to be a better way."
So let's review Bangor Photo's services.
- They will develop your 35 mm film. (So will WalMart and Rite Aid)
- They will charge you full retail for photographic equipment. (Also carried by Circuit City and Best Buy and discounted)
They will offer quality assistance, make the photographer feel welcome and valued, and educate them to the types of tips and tricks that makes photography an art form rather than just a skill. (No, they offer far less service than the minimum wage kid at WalMart and the photo people at Best Buy, unless you count mocking as a service)
They develop 120 film. (In every format except the one you present them with.) Click for real 120 developing and printing.
You Gentle Viewers who decry the lack of personal service due to the Big Box store or the Internet and the demise of the local Mom and Pop places have never been to Bangor Photo.
Viva la digital revolucion! Viva la Big Box revolucion! Viva l'Internet revolucion!
Do I care about the 120 Film? Not at all.
Do I care about customer service? Yes. But only for you Gentle Viewers, only for you.
Update: Just called back to ask about the 120 film again and they were simply rude and dismissive.
Anyone who uses ANY of their services is a fool. (Struck as per defense of 'Gentle Viewer "I ain't no fool, child." Anonymous' - See comments) Corrected to: *I* would be a fool to go back and use any of their services. Click here to see the website of the photographic rocket scientists at Bangor Photo
Love, jkirlin and The Thing of the Moment.